Privacy Policy

MarHem respects your privacy and only collects the information needed to respond to your request, prepare a cleaning estimate, arrange cleaning services, and manage customer communication.

Who is responsible

MarHem is responsible for the personal information collected through this website and through our customer communication.

If you have questions about your personal information, you can contact us at:

hello@marhem.se

What information we collect

When you request a quote, contact us, or book a cleaning service, we may collect:

If you become a customer, we may also collect information needed to plan the service, communicate with you, send invoices, handle payments, and manage RUT-related administration where applicable.

• Your name
• Your phone number or email address
• Your preferred way to be contacted
• Your property type
• Approximate property size
• Number of rooms
• The cleaning service you are interested in
• Preferred cleaning frequency
• Preferred cleaning date
• Any extra information you choose to share with us

Why we use your information

We use your information to:

• Respond to your quote request
• Prepare a tailored cleaning estimate
• Confirm availability and timing
• Plan and deliver cleaning services
• Communicate with you before and after a booking
• Send invoices and payment information
• Handle administration required for our services
• Follow up to make sure you are satisfied with the service

Our legal basis

We process your information because it is necessary to respond to your request before entering into an agreement, to provide services you book with us, to meet legal and accounting obligations, and to run our business in a responsible way.

Who can access your information

Your information is only accessed by MarHem and people or service providers who need it to help us provide our services.

We may use trusted tools for email, website forms, booking, invoicing, payments, accounting, and customer communication.

If we work with cleaners, employees, or service partners, we may share only the information they need to complete the agreed service.

We do not sell your personal information.

How long we keep your information

We keep quote requests only for as long as needed to respond and follow up.

If you become a customer, we keep relevant information for as long as needed to provide the service and manage the customer relationship.

Some information, such as invoices and accounting records, may need to be kept longer to meet legal requirements.

Your rights

You can contact us if you want to:

You can contact us at hello@marhem.se.

• Know what personal information we have about you
• Correct inaccurate information
• Ask us to delete information where possible
• Object to certain use of your information
• Ask us to limit how we use your information

Complaints

If you are unhappy with how we handle your personal information, you can contact us first so we can try to resolve it.

You also have the right to contact the Swedish Authority for Privacy Protection, Integritetsskyddsmyndigheten, IMY.

Updates

We may update this Privacy Policy when our services, tools, or legal requirements change.